Terms of Service

Acceptance of Terms

By booking a service, purchasing a product, or using the Frontline Appliances website, you agree to these Terms of Service. If you do not agree, please do not use our services.

Services

Frontline Appliances provides appliance repair services and sells appliances in the Tucson, Arizona metropolitan area. Service availability is subject to technician availability and geographic coverage.

Diagnostic Fee

The standard in-home diagnostic fee is $165. This fee covers a thorough inspection and diagnosis of your appliance. Specialty-brand and in-shop diagnostics have separate fees disclosed before booking. If you proceed with the recommended repair, the full diagnostic fee paid is applied toward the total cost of the repair, not added on top. The diagnostic fee is non-refundable if you choose not to proceed with the repair. Applicable travel fees are disclosed at booking.

Pricing

All repair pricing is flat-rate. A written estimate will be provided before any repair work begins. Prices are subject to change. Parts pricing may vary based on availability and supplier costs.

Warranty

All repairs performed by Frontline Appliances are covered by a 1-year parts and labor warranty from the date of repair. This warranty covers the specific parts replaced and the labor associated with the original repair. It does not cover new failures, unrelated issues, or damage caused by misuse. See our Warranty page for full details.

Appliance Sales

All appliances are sold as described. Warranty terms are specified on individual product listings. Open-box units include a 2-year in-house warranty; brand-new units are covered by the manufacturer's warranty. Frontline Appliances makes no representation that appliances are free from all defects beyond what is disclosed.

Payments

Payment is due upon completion of service or at the time of purchase for appliances. We accept all major credit cards through Square. Financing is available subject to credit approval.

Cancellations

Service appointments may be cancelled or rescheduled without penalty if notice is provided at least 24 hours in advance. Late cancellations or no-shows may result in a cancellation fee.

Text Messaging Program

Frontline Appliances offers optional text message programs for customers, employees, and job candidates.

Customer Appointment Texts. Customers who opt in through our booking page may receive appointment confirmations, reminders, technician arrival updates, estimates, service follow-ups. Promotional texts, including offers and product recommendations, are only sent to customers who check the separate promotional checkbox on the booking page. Messages may include photos. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Text messaging is optional, and consent is not a condition of purchase.

Team & Candidate Texts. Employees and job candidates who opt in on our Team & Candidate Text Messages page may receive messages about their job, schedule, hiring process, team announcements, and celebrations such as birthdays and work anniversaries. Messages may also include routes, performance updates and scorecards, onboarding before your start date, and two-way messages with your manager. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Text messaging is optional, and consent is not a condition of employment.

For help with either program, call 520-519-9903 or email support@frontlineappliances.com. Carriers are not liable for delayed or undelivered messages.

Limitation of Liability

Frontline Appliances' liability for any claim arising from our services is limited to the amount paid for the specific service giving rise to the claim. We are not liable for consequential, incidental, or indirect damages.

Governing Law

These terms are governed by the laws of the State of Arizona. Any disputes shall be resolved in the courts of Pima County, Arizona.

Contact

For questions about these terms, contact us at: Frontline Appliances Tucson, Arizona Phone: 520-519-9903