Privacy Policy
Last updated: October 28, 2026
Information We Collect
When you use our website, book a service, or contact us, we may collect the following information: your name, email address, phone number, service address, and payment information. We also collect standard web analytics data (pages visited, browser type, IP address) through our analytics provider.
How We Use Your Information
We use your information to schedule and perform appliance repair services, process payments, send appointment confirmations and service reminders, respond to your inquiries, and improve our website and services. We do not sell your personal information to third parties.
Text Messaging
Frontline Appliances sends text messages to customers who opt in on our booking page and to employees and job candidates who opt in on our Team & Candidate Text Messages page. Mobile phone numbers and text messaging consent are never shared with or sold to third parties or affiliates for marketing purposes. Text STOP to opt out at any time. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. Carriers are not liable for delayed or undelivered messages.
Text Messaging Frequency and Rates
Message frequency varies. Message and data rates may apply.
Business Service Account Applications
If you apply for a business service account, we collect business and billing-contact details, service preferences, requested payment terms, spending authorization limits, and your application acknowledgements. Net-account applications also collect trade-reference business and contact details. Provide reference contacts only when you are authorized to share them for credit review. We use this information to review applications, contact references, coordinate approved account service, and send onboarding communications. We do not request card numbers or bank-account credentials in this application. Applicant and reference contact details are not included in website analytics events.
Payment Information
All payment processing is handled by Square, Inc. Frontline Appliances does not store your full credit card number. Payment data is transmitted directly to Square's secure servers. Please review Square's privacy policy at squareup.com for details on how they handle payment information.
Cookies
Our website uses cookies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.
Third-Party Services
We use third-party services including HouseCall Pro (scheduling), Square (payments), and Google Analytics (website analytics). For business service accounts, ClickUp stores application and account-review information, Resend delivers account emails, and Trainual hosts the onboarding content linked in those emails. Each service has its own privacy policy governing the data it processes.
Business Application Retention
We retain business applications, reference-review details, approval records and delivery logs as needed for account review, ongoing service, legal obligations and resolving disputes. You may contact support@frontlineappliances.com or 520-519-9903 to request access, correction or deletion, including for trade-reference contact information. Some records may need to be retained for legal or accounting reasons.
Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at 520-519-9903 or through our booking platform. We will respond to reasonable requests within 30 days.
Contact Us
If you have questions about this privacy policy, please contact us at: Frontline Appliances Tucson, Arizona Phone: 520-519-9903